Property Mystery Shop

This is a stealth observation process to “review and experience” the hotel operation from the “eyes of a guest”

The deliverable is a report that details each aspect of the visit.


  1. Product – Guest Rooms, Food & Beverage, Meeting Space, Public Area, other facilities
  2. Product offering of Restaurants and Bars
  3. Service Evaluation 
  4. Security and Safety
  5. Competitive